Order Lookup

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Accounting Requests

Please fill out the Accounting Requests Form (for Invoice Copy, Credit Memo Copy, Statements and Questions on Credit Card Billing Charges) below and submit to ARDept@kendallhunt.com

Accounting Requests Form

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KHP Content Student Help

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OSD Claims

Please fill out the OSD (Overages, Shortages, and Damages) Form below and submit to delivery@kendallhunt.com 

OSD Form

FAQs

When do I need to contact the Accounting Department

When you want to receive a refund to your credit card
When you need a copy of your invoice, credit memo, or statement
When you have any questions regarding credit card charges
 

How do I contact the Accounting Department?

Contact the Accounting Department via email at ardept@kendallhunt.com or call toll-free at (800) 338-8309. 

Will there be a charge for duties and taxes?

Shipments to international locations will be subject to customs duties and taxes.
If your school/organization is exempt from sales tax, please contact Customer Solutions. 

Can I place an order to be shipped on a future date?

Yes. You may request a future ship date at the time the order is placed. Please print this date clearly on the purchase order and the accompanying documentation and email this in to ordernow@kendallhunt.com. Note: You will not be invoiced until the material ships. Any deviation from shipping and invoicing dates will need to be discussed with your sales consultant prior to ordering.

If I have a tax exempt status how should I make my purchase?

K12 customers should be able to place tax-exempt orders online under their school account. If you see sales tax on the order, please contact Customer Solutions to place your order over the phone or via email.

HEART FAQ

Looking for help with the Heart platform? Click
below to visit a help specifically for Heart.

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Product Health Status

PLATFORM
DETAILS

Service is operating normally Heart
Service is operating normally
Service is operating normally Courseware
Service is operating normally
Service is operating normally Engagement
Service is operating normally
Service is operating normally Flourish
Service is operating normally
Service is operating normally KHP Content
Service is operating normally
Service is operating normally KHQ
Service is operating normally

Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.

Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.