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Account & Billing

How do I receive a refund to my credit card?

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

There is a charge on my credit card statement that I do not recognize.

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

Who do I contact if I have questions about credit card charges?

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

How can I get a copy of my invoice, credit memo or statement?

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

General Questions

How do I contact Customer Solutions?

Call:   1-800-228-0810
E-mail:  ordernow@kendallhunt.com

Fax:  1-800-772-9165

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Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).
 

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Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services. Should it become necessary for you to return products, the following guidelines must be followed:

Digital Product

Ebooks, digital audio, digital videos, online digital course access, software or any other digitally delivered products are not refundable if redeemed, activated, accessed, or downloaded. Refund requests for digital product that has not been redeemed, activated, accessed, or downloaded, must be requested within 7 days of the date of purchase by emailing digitalrefund@kendallhunt.com. Please include your order number and the email address used at the time of purchase.

All digital product is not returnable for purchases made by Bookstores, Schools, Associations, Professional or Government Organizations, and College Departments. Please refer to your original purchase invoice for items that are non-returnable.