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  • Account & Billing

    How do I receive a refund to my credit card?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    There is a charge on my credit card statement that I do not recognize.

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    Who do I contact if I have questions about credit card charges?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    How can I get a copy of my invoice, credit memo or statement?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    General Questions

    How do I contact Customer Solutions?

    Call:   1-800-228-0810
    E-mail:  ordernow@kendallhunt.com

    Fax:  1-800-772-9165

    Live Chat
     
    Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).
     

    Where can I find tracking information for order?

    Please contact  Customer Solutions at this time. We are currently working on functionality for order tracking information to be displayed on this website, for customers with an account.

    If I have a tax exempt status how should I make my purchase?

    If you are tax exempt and you have an account created on our website you will need to make sure your tax exempt status reflects "Exempt". If your status is "Exempt" you will be able to make your purchase through this website. If you see sales tax adding to your order on the website, contact Customer Solutions to place your order.

    Will I be charged sales tax when I place my order?

    Kendall Hunt is required to collect sales tax in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Canada (GST). This list is subject to change at any time.
    All orders placed on our web site will be charged sales tax. If your school/organization is exempt from sales tax, please contact Customer Solutions. 

    What types of payment are accepted?

    We accept MasterCard, Visa, Discover and American Express for placing online orders. If your school/organization is exempt from sales tax, please contact Customer Solutions. 

    Shipping & Returns

    How long will it take to receive a refund to my credit card for my return?

    It will take approximately 2-3 weeks from the date the product is received at our returns processing center.