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FAQs

How long will it take to receive my refund to my credit card for the return?

It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.

What do I do if I am missing items that were supposed to be delivered or received extra books that I did not order?
What are the guidelines for refunds on products that are damaged, defective or missing?
Where do I send my product for a return?

All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.

Send returns to:

Kendall Hunt Publishing Company
C/O IPS
7307 Innovation Blvd Fort Wayne IN
46818-1371

A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.

If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

Questions regarding returns should be directed to:

Email: returns@kendallhunt.com
Fax: 563-589-7032
Phone: 800-344-9031

Is rush shipping available?

Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

Product Health Status

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normal KIDDOM
Service is operating normally
normal Engagement
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normal Flourish
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normal KHP Content
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Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.

Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.