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It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.
Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.
Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.
All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.
Send returns to:
Kendall Hunt Publishing Company
C/O IPS
7307 Innovation Blvd Fort Wayne IN
46818-1371
A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.
If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.
Questions regarding returns should be directed to:
Email: returns@kendallhunt.com
Fax: 563-589-7032
Phone: 800-344-9031
Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.
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Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.