General Questions
Please contact Customer Solutions at this time. We are currently working on functionality for order tracking information to be displayed on this website, for customers with an account.
If you are tax exempt and you have an account created on our website you will need to make sure your tax exempt status reflects "Exempt". If your status is "Exempt" you will be able to make your purchase through this website. If you see sales tax adding to your order on the website, contact Customer Solutions to place your order.
Kendall Hunt is required to collect sales tax in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Canada (GST). This list is subject to change at any time.
All orders placed on our web site will be charged sales tax. If your school/organization is exempt from sales tax, please contact Customer Solutions.
We accept MasterCard, Visa, Discover and American Express for placing online orders. If your school/organization is exempt from sales tax, please contact Customer Solutions.
Shipping & Returns
It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.
All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.
Return sent to:
Kendall Hunt Publishing
C/O IPS
7307 Innovation Blvd
Ft. Wayne, IN 46818
A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.
Returns that do not meet the Return Guidelines will not have credit issued, will not be returned, and will be discarded.
Questions regarding returns should be directed to:
Email: returns@kendallhunt.com Fax: 563-589-7032 Phone:800-344-9031
All claims must be reported within 30 days or less by contacting the Customer Solutions Department at 800-228-0810 or e-mail delivery@kendallhunt.com.
Please save the shipping carton, this is necessary to facilitate a freight claim.
Do not return merchandise until you receive our instructions to do so.
Digitally delivered product is not returnable. To view our full return policy, click on the 'Return Policy' link located in the Footer.
Yes. You may request a future ship date at the time the order is placed. Please print this date clearly on the purchase order and the accompanying documentation. Note: You will not be invoiced until the material ships. Any deviation from shipping and invoicing dates will need to be discussed with your sales consultant prior to ordering.
Items that are in stock normally ship within two business days and then delivery time depends on the carrier. The average shipping time for UPS is seven business days. Items on back order will ship as they become available. Contact Customer Solutions or your sales consultant if you have questions on specific items and availability dates.
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