When you want to receive a refund to your credit card
When you need a copy of your invoice, credit memo, or statement
When you have any questions regarding credit card charges
Contact the Accounting Department via email at ardept@kendallhunt.com or call toll-free at (800) 338-8309.
Shipments to international locations will be subject to customs duties and taxes.
If your school/organization is exempt from sales tax, please contact Customer Solutions.
To access Kendall Hunt’s freely available K-12 digital curriculum by Illustrative Mathematics, visit https://im.kendallhunt.com/auth/login
Yes. You may request a future ship date at the time the order is placed. Please print this date clearly on the purchase order and the accompanying documentation and email this in to ordernow@kendallhunt.com. Note: You will not be invoiced until the material ships. Any deviation from shipping and invoicing dates will need to be discussed with your sales consultant prior to ordering.
K12 customers should be able to place tax-exempt orders online under their school account. If you see sales tax on the order, please contact Customer Solutions to place your order over the phone or via email.
All returned products must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.
Return sent to:
Kendall Hunt Publishing
C/O IPS
7307 Innovation Blvd
Ft. Wayne, IN 46818
A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.
Returns that do not meet the Return Guidelines will not have credit issued, will not be returned, and will be discarded. You can find our return policy here.
https://help.kendallhunt.com/returns-policy
Questions regarding returns should be directed to:
Email: returns@kendallhunt.com
Fax: 563-589-7032
Phone:800-344-9031
A digital product is available if it is displayed on the website and you are able to add the product to your shopping cart. A tangible product is available if it is displayed on the website and you are able to add the product to your shopping cart. If there will be a delay in shipping the product due to low stock you will be contacted by customer solutions.
Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.
We accept MasterCard, Visa, Discover, American Express, and allow bank wire transfers. Please note that all charges are stated in U.S. Dollars.
Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.
This depends on whether your school is tax-exempt or not. You will need to reach out to the administrative office or accounting department to see if your school is exempt.
Most online K12 material is on the Flourish platform at https://www.flourishkh.com/. Flourish licenses are added to your account approximately 24-48 hours or up to 2 business days after the order ships. Please contact flourish@kendallhunt.com or chat online with our Technical Support at https://www.flourishkh.com/ if you are having difficulty logging in or locating your administrator.
Please send an email to delivery@kendallhunt.com and include your order number, the kit item number, and a brief description of the item(s) damaged. Photos are appreciated. We will send replacements for items that are received damaged.
We are currently enhancing our website to include order tracking. If you need an update on your order right now, please contact Customer Solutions.
Digitally delivered product, including eBooks and access codes are non-returnable.
Please email delivery@kendallhunt.com to get shipping estimates. Rush shipping is not available to international locations.
Flourish is a digital platform that we use for many of our K12 eBooks. If your product uses Flourish for eBook access, you will receive an email from FlourishKH@kendallhunt.com with your login instructions. It may take up to 24 hours to receive your access email.
Cartons shipped from our main warehouse may contain all of the same ISBN or multiple different ISBNs. Make sure you remove each book from the carton when you are receiving the material and report any damages or shortages immediately using this form. Note: A shortage is defined as receiving fewer books than shown on the packing slip or invoice. Please make sure the missing books are not on back order or shipping separately. If you did not order enough books for your classroom, a new order will need to be placed. Please do not report this as a shortage.
Student and teacher sets are shipped as individual multi-unit volumes, but invoiced as one set. Each unit book has a unique ISBN and the entire set has a separate ISBN that is used for billing purposes only. The entire set ISBN will not be on any of the actual physical books that you receive. Please make sure when you are receiving the books, you are counting each individual ISBN as it arrives. Use the packing slip as a guide and mark it based on what was shipped and what was received.
· Grade K student book set – Includes eight individual multi-unit volumes.
· Grades 1 through 5 student book sets - Include four individual multi-unit volumes.
· Grades 6-8 student book sets - Include three individual multi-unit volumes.
· The teacher sets for all grade levels include the same number individual multi-unit books and one Teacher Resource Guide. (3-4 volumes total per set)
· Kits for grades K-5 and high school are shipped separately from the student books.
· Middle school kits ship directly from our main warehouse along with the printed books.
· Trade books are shipped separately from a different location.
Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.
Call: 1-800-228-0810
E-mail: ordernow@kendallhunt.com
Fax: 1-800-772-9165
Live Chat
Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).
Items that are in stock should ship within 2 business days, delivery times depend on the chosen shipper. The average shipping time for UPS is 3-7 business days. Items on back order will ship as they become available. Contact Customer Solutions if you have questions on specific items and availability dates.
Digitally delivered product is not returnable. To view our full return policy, click on the 'Return Policy' link located in the Footer.
Digital product refund requests emailed to digitalrefund@kendallhunt.com for product that has not been redeemed or activated and requested within 7 business days of purchase refund, can take up to 2 days to review and an additional 7-10 business days for the credit to post to your account, depending on your financial institution. Reply to the ticket you received when you emailed digitalrefund@kendallhunt.com if it’s past 12 business days since your request was sent and you have not heard a reply.
Physical product returned to Kendall Hunt Publishing Company, C/O IPS, 7307 Innovation Blvd, Ft. Wayne, IN 46818 – check the tracking number of the package you returned to see if it has been received at the location. Allow up to 20 business days to process the return of an item once it’s received back at the warehouse. You may email returns@kendallhunt.com with the return tracking information if you would like more information