Digital Products
To access Kendall Hunt’s freely available K-12 digital curriculum by Illustrative Mathematics, visit https://im.kendallhunt.com/auth/login
Most online K12 material is hosted on Flourish at https://www.flourishkh.com/ . If you ordered online using a personal credit card, you should receive an email with access instructions approximately 24 hours after your order ships. If the district ordered the material for you, please contact your district Flourish administrator to set up access for you. Licenses are added to the district account approximately 24 hours after the order ships. Please contact flourish@kendallhunt.com or chat online at https://www.flourishkh.com/ if you are having difficulty logging in or locating your administrator.
Digitally delivered product, including eBooks and access codes are non-returnable.
Flourish is a digital platform that we use for many of our K12 eBooks. If your product uses Flourish for eBook access, you will receive an email from FlourishKH@kendallhunt.com with your login instructions. It may take up to 24 hours to receive your access email.
Shipping & Returns
Yes. You may request a future ship date at the time the order is placed. Please print this date clearly on the purchase order and the accompanying documentation and email this in to ordernow@kendallhunt.com. Note: You will not be invoiced until the material ships. Any deviation from shipping and invoicing dates will need to be discussed with your sales consultant prior to ordering.
All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.
Return sent to:
Kendall Hunt Publishing
C/O IPS
7307 Innovation Blvd
Ft. Wayne, IN 46818
A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.
Returns that do not meet the Return Guidelines will not have credit issued, will not be returned, and will be discarded.
Questions regarding returns should be directed to:
Email: returns@kendallhunt.com Fax: 563-589-7032 Phone:800-344-9031
Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.
Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.
Please send an email to delivery@kendallhunt.com and include your order number, the kit item number, and a brief description of the item(s) damaged. Photos are appreciated. We will send replacements for items that are received damaged.
Cartons shipped from our main warehouse may contain all of the same ISBN or multiple different ISBNs. Make sure you remove each book from the carton when you are receiving the material and report any damages or shortages immediately using this form. Note: A shortage is defined as receiving fewer books than shown on the packing slip or invoice. Please make sure the missing books are not on back order or shipping separately. If you did not order enough books for your classroom, a new order will need to be placed. Please do not report this as a shortage.
Student and teacher sets are shipped as individual multi-unit volumes, but invoiced as one set. Each unit book has a unique ISBN and the entire set has a separate ISBN that is used for billing purposes only. The entire set ISBN will not be on any of the actual physical books that you receive. Please make sure when you are receiving the books, you are counting each individual ISBN as it arrives. Use the packing slip as a guide and mark it based on what was shipped and what was received.
· Grade K student book set – Includes eight individual multi-unit volumes.
· Grades 1 through 5 student book sets - Include four individual multi-unit volumes.
· Grades 6-8 student book sets - Include three individual multi-unit volumes.
· The teacher sets for all grade levels include the same number individual multi-unit books and one Teacher Resource Guide. (3-4 volumes total per set)
· Kits for grades K-5 and high school are shipped separately from the student books.
· Middle school kits ship directly from our main warehouse along with the printed books.
· Trade books are shipped separately from a different location.
Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.
Items that are in stock normally ship within two business days and then delivery time depends on the carrier. The average shipping time for UPS is seven business days. Items on back order will ship as they become available. Contact Customer Solutions or your sales consultant if you have questions on specific items and availability dates.
It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.
Digitally delivered product is not returnable. To view our full return policy, click on the 'Return Policy' link located in the Footer.
General Questions
If you are tax exempt and you have an account created on our website you will need to make sure your tax exempt status reflects "Exempt". If your status is "Exempt" you will be able to make your purchase through this website. If you see sales tax adding to your order on the website, contact Customer Solutions to place your order.
We accept MasterCard, Visa, Discover and American Express for placing online orders. If your school/organization is exempt from sales tax, please contact Customer Solutions.
Kendall Hunt is required to collect sales tax in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Canada (GST). This list is subject to change at any time.
All orders placed on our web site will be charged sales tax. If your school/organization is exempt from sales tax, please contact Customer Solutions.
Please contact Customer Solutions at this time. We are currently working on functionality for order tracking information to be displayed on this website, for customers with an account.
Call: 1-800-228-0810
E-mail: ordernow@kendallhunt.com
Fax: 1-800-772-9165
Live Chat
Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).
Account & Billing
Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.
Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.
Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.
Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.
International Customers
Shipments to international locations will be subject to customs duties and taxes.
If your school/organization is exempt from sales tax, please contact Customer Solutions.
A digital product is available if it is displayed on the website and you are able to add the product to your shopping cart. A tangible product is available if it is displayed on the website and you are able to add the product to your shopping cart. If there will be a delay in shipping the product due to low stock you will be contacted by customer solutions.
If you created an account when you placed your order, you can log into your account and view your Dashboard to find your order status and tracking information. Tracking information will be available on your dashboard after the item is shipped.
Traceable shipping via DHL, UPS Worldwide and FedEx International are available for shipping to international locations, including U.S. territories. Kits cannot be shipped to an International location, including Canada and US Territories Guam and Puerto Rico due to the nature of the materials in the kit and how the kits are packaged. Rush shipping is not available to International locations.
We accept MasterCard, Visa, Discover and American Express for placing online orders. All charges are stated in U.S. Dollars.