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  • How long will it take to receive my refund to my credit card for the return?

    It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.

    What do I do if I am missing items that were supposed to be delivered or received extra books that I did not order?

    Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.

    What are the guidelines for refunds on products that are damaged, defective or missing?

    Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.

    Where do I send my product for a return?

    All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.

    Send returns to:

    Kendall Hunt Publishing Company
    C/O IPS
    7307 Innovation Blvd Fort Wayne IN
    46818-1371

    A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.

    If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

    Questions regarding returns should be directed to:

    Email: returns@kendallhunt.com
    Fax: 563-589-7032
    Phone: 800-344-9031

    Is rush shipping available?

    Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

    How long does shipping take for a printed product?

    Items that are in stock normally ship within two business days and then delivery time depends on the carrier. The average shipping time for UPS is seven business days. Items on back order will ship as they become available. Contact Customer Solutions or your sales consultant if you have questions on specific items and availability dates.

    Can I place an order to be shipped on a future date?

    Yes. You may request a future ship date at the time the order is placed. Please print this date clearly on the purchase order and the accompanying documentation. Note: You will not be invoiced until the material ships. Any deviation from shipping and invoicing dates will need to be discussed with your sales consultant prior to ordering.

    What do I do if one of the items in my kit is broken or damaged?

    Please send an email to delivery@kendallhunt.com and include your order number, the kit item number, and a brief description of the item(s) damaged. Photos are appreciated. We will send replacements for items that are received damaged.

    How do I access my Kiddom content?

    Please login at https://www.kiddom.co/illustrative-mathematics-kendall-hunt-now-available-in-kiddom/ or visit https://support.kiddom.co/en/ for technical support.

    When will I receive access to the online content that comes with my print books?

    Most online K12 material is hosted on Flourish at https://www.flourishkh.com/ . If you ordered online using a personal credit card, you should receive an email with access instructions approximately 24 hours after your order ships. If the district ordered the material for you, please contact your district Flourish administrator to set up access for you. Licenses are added to the district account approximately 24 hours after the order ships. Please contact flourish@kendallhunt.com or chat online at https://www.flourishkh.com/ if you are having difficulty logging in or locating your administrator.