What do I do when my credit card won’t work
To avoid payment errors, please verify the following:
- The name and billing address matches your card statement exactly.
- Ensure the card can be processed as credit. Our system is unable to process debit-only transactions
If you are still having issues placing your order, please contact Customer Solutions at 1-800-228-0810. They are open M-F from 7:30 AM – 5:00 PM.
Are there any coupon codes or discounts available that I can apply to my purchase?
The discounts we offer are only for certain courses and schools. Your instructor for your course will let you know ahead of time if there is a discount code you can use for your purchase.
What is an ISBN Number? Where can I find it?
An ISBN Number is 13-digit number which typically begins with 978 or 979. It is used as the best method for identifying a book. When working with you regarding one of our items, we often ask for an ISBN number because many of our items have similar titles and we want to be sure we’re getting you the information for the correct item. The ISBN number is most often located near the barcode or on the inside cover of a book
I’m Unsure What Book I Need for My Class
Your professor should have provided a book list or syllabus for your class. This should include the ISBN or Title of the book you need to purchase. If you are unable to locate the title or ISBN, contact your professor. If you have the title and author name of the required textbook, Customer Solutions can assist you with providing the ISBN and purchasing.
The store page has a print version and an eBook version, but the ISBN my instructor gave only matches one of the versions. Is the other still okay to buy?
Both versions contain the same textbook. The digital and physical versions both have individual ISBNs to differentiate between them.
When I look at the eBook option for an item on the website, it says 180 days, what does that mean?
Our digital items have a limited access duration. That duration begins when you activate the Access Code for the item, which is sent to you through email after purchase. The duration is typically set at 180 days, the length of a semester, however a few items may have a longer access duration shown.
I bought an eBook, but I haven’t received my access code. What do I do?
Sometimes in error, Access Code Emails are sent to your Spam or Junk email folder. If you are still unable to locate the access code, call Customer Solutions 1-800-228-0810 with your order number to have the access code resent.
I bought an eBook that I need to return for a refund. How do I request a refund?
Our digital items must meet two conditions to be eligible for a refund. The request must be made within 7 days of the purchase date, and the Access Code must not have been used(redeemed). Please send refund requests to digitalrefund@kendallhunt.com
I bought the wrong item, or the wrong version of my book, and I want to exchange it with the correct item.
We can make an exception and refund the original order if the customer places an order for the correct item after purchasing the wrong one in error. Please email both order numbers to customersolutions@kendallhunt.com so we can process your refund.
How long does shipping take for printed product?
Items that are in stock normally ship within two business days, delivery time depends on the chosen shipper. The average shipping time for UPS is 3-7 business days. Items on back order will ship as they become available. Contact Customer Solutions if you have questions on specific items and availability dates.