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  • How do I access the Illustrative Mathematics curriculum digitally?

    To access Kendall Hunt’s freely available K-12 digital curriculum by Illustrative Mathematics, visit https://im.kendallhunt.com/auth/login and click Sign Up. Once registered, approval will be granted within 24-48 hours.

    For those who purchased their Illustrative Mathematics by Kendall Hunt curriculum in Kiddom, visit: https://app.kiddom.co/signup to create an account. For technical support visit: https://support.kiddom.co/en/.

    How do I receive my Illustrative Math books when they are delivered?

    Cartons shipped from our main warehouse may contain all of the same ISBN or a multiple different ISBN’s. Make sure you remove each book from the carton when you are receiving the material and report any damages or shortages immediately using this form. Note: A shortage is defined as receiving fewer books than shown on the packing slip or invoice. Please make sure the missing books are not on back order or shipping separately. If you did not order enough books for your classroom, a new order will need to be placed. Please do not report this as a shortage.

    Student and teacher sets are shipped as individual multi-unit volumes, but invoiced as one set.  Each unit book has a unique ISBN and the entire set has a separate ISBN that is used for billing purposes only. The entire set ISBN will not be on any of the actual physical books that you receive. Please make sure when you are receiving the books, you are counting each individual ISBN as it arrives.  Use the packing slip as a guide and mark it based on what was shipped and what was received.

    • Grade K student book set – Includes eight individual multi-unit volumes.
    • Grades 1 through 5 student book sets - Include four individual multi-unit volumes.
    • Grades 6-8 student book sets - Include three individual multi-unit volumes.
    • The teacher sets for all grade levels include the same number individual multi-unit books and one Teacher Resource Guide. (3-4 volumes total per set)
    • Kits for grades K-5 and high school are shipped separately from the student books.
    • Middle school kits ship directly from our main warehouse along with the printed books.
    • Trade books are shipped separately from a different location.

    How can I get a copy of my invoice, credit memo or statement?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    Who do I contact if I have questions about credit card charges?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    There is a charge on my credit card statement that I do not recognize.

    There is a charge on my credit card statement that I do not recognize. There is a first charge on a credit card to verify that the card has the funds to cover the order, then each subsequent shipment will only be charged when sent if there are multiple shipments/charges.

    For more information, please contact the Accounts Receivable Department at ARDept@kendallhunt.com or call toll-free (800) 338-8309.

    How do I receive a refund to my credit card?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    How do I contact Customer Solutions?

    Call:   1-800-228-0810
    E-mail:  ordernow@kendallhunt.com

    Fax:  1-800-772-9165

    Live Chat
     
    Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).

    I bought the wrong item, or the wrong version of my book, and I want to exchange it with the correct item.

    Exchanging an item must be done within 30 days from the purchase date and it must be an item that was purchased from Kendall Hunt.

    • Send an email to customersolutions@kendallhunt.com Include the order number for the item that was not correct and let them know you will be purchasing the correct item to replace it.
    • You will receive a reply with a ticket number informing you your issue is being worked on.
    • Locate the correct item you need and place an order for it, then you can respond to the email from us with your new order number. A team member will then review the request and issue credit for the original order, if the new order is confirmed as valid. 

    I bought an eBook that I need to refund

    Our digital items must meet two conditions to be eligible for a refund. The request must be made within 7 days of the purchase date, and the Access Code must not have been redeemed or used. If both of these things are true for you, then you can email your refund request to digitalrefund@kendallhunt.com. Please allow at least 2 business days for the request to be reviewed. 

    Are there any coupon codes or discounts available that I can apply to my purchase?

    The discounts we offer are only for certain courses and schools. Your instructor for your course will let you know ahead of time if there is a discount code you can use for your purchase.