Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

If you purchased a print product, email student@kendallhunt.com, provide your order number and state you want to cancel the order. A solutions specialist will verify if the order has processed too far at the warehouse to be cancelled. If the order is already too far in the process, we will be unable to cancel your order. 

Credit cards used for online orders are authorized at the time of purchase and the charges are settled after the order is imported into our system and posted. This can be a rather quick process which means the authorization and settled charge may appear on your credit card at the same time. The authorization should drop off in 3-5 business days. If the authorization is still there after 5 business days or if you have further questions, email ardept@kendallhunt.com.

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been redeemed, activated, or used and must be requested within 7 business days of purchase. Email digital product refund requests to digitalrefund@kendallhunt.com and allow two business days for the request to be reviewed.
Print product can be returned in resalable condition and with the order confirmation or packing slip, within 30 days. A refund will be processed upon receipt. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your order confirmation or packing slip and be sure to include your full name and address on the outside of the package. Ship by traceable carrier, prepaid to:

Kendall Hunt Publishing Company
C/O IPS
7307 Innovation Blvd
Ft. Wayne, IN 46818
 

Digital product refund requests emailed to digitalrefund@kendallhunt.com for product that has not been redeemed or activated and requested within 7 business days of purchase refund, can take up to 2 days to review and an additional 7-10 business days for the credit to post to your account, depending on your financial institution. Reply to the ticket you received when you emailed digitalrefund@kendallhunt.com if it’s past 12 business days since your request was sent and you have not heard a reply. 

Physical product returned to Kendall Hunt Publishing Company, C/O IPS, 7307 Innovation Blvd, Ft. Wayne, IN 46818 – check the tracking number of the package you returned to see if it has been received at the location. Allow up to 20 business days to process the return of an item once it’s received back at the warehouse. You may email returns@kendallhunt.com with the return tracking information if you would like more information.

It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.

Call:   1-800-228-0810
E-mail:  ordernow@kendallhunt.com

Fax:  1-800-772-9165

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Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).