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  • How long does shipping take for printed product?

    Items that are in stock normally ship within two business days and then delivery time depends on the carrier. The average shipping time for UPS is seven business days. Items on back order will ship as they become available. Contact Customer Solutions or your sales consultant if you have questions on specific items and availability dates.

    Is rush shipping available?

    Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

    I want to cancel my order.

    If you purchased a digital product or eBook and have not redeemed or accessed it and it is less than 7 business days from when you placed the order, email digitalrefund@kendallhunt.com, provide your order number and state you want to cancel your order. 

    If you purchased a printed product that ships to you, email student@kendallhunt.com, provide your order number and state you want to cancel your order. A solutions specialist will verify if the order fulfillment is not already in process at the warehouse. If the order is already in process at the warehouse, we will not be able to cancel your order. 

    I was charged twice for my order.

    Credit cards used for online orders are authorized at the time of purchase and the charges are settled after the order is imported into our system and posted. This can be a rather quick process which means the authorization and settled charge may appear on your credit card at the same time. The authorization should drop off in 3-5 business days. If the authorization is still there after 5 business days or if you have further questions, email ardept@kendallhunt.com.

    Who do I contact if I have questions about credit card charges?

    Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

    What is the return policy?

    Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been redeemed, activated, or used and must be requested within 7 business days of purchase. Email digital product refund requests to digitalrefund@kendallhunt.com and allow two business days for the request to be reviewed.
    Print product can be returned in resalable condition and with the order confirmation or packing slip, within 30 days. A refund will be processed upon receipt. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your order confirmation or packing slip, and be sure to include your full name and address on the outside of the package. Ship by traceable carrier, prepaid to:

    Kendall Hunt Publishing Company
    C/O IPS
    7307 Innovation Blvd
    Ft. Wayne, IN 46818

    Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable. 

    To view our full return policy, click on the ‘returns policy’ at the bottom of the website. 

    Where do I send my product for a return?

    Send returns to:

    Kendall Hunt Publishing Company
    C/O IPS
    7307 Innovation Blvd Fort Wayne IN

    A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.

    If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

    Questions regarding returns should be directed to:

    Email: returns@kendallhunt.com
    Fax: 563-589-7032
    Phone: 800-344-9031

    What is the status of my refund or return?

    Digital product refund requests emailed to digitalrefund@kendallhunt.com for product that has not been redeemed or activated and requested within 7 business days of purchase refund, can take up to 2 days to review and an additional 7-10 business days for the credit to post to your account, depending on your financial institution. Reply to the ticket you received when you emailed digitalrefund@kendallhunt.com if it’s past 12 business days since your request was sent and you have not heard a reply back. 

    Physical product returned to Kendall Hunt Publishing Company, C/O IPS, 7307 Innovation Blvd, Ft. Wayne, IN 46818 – check the tracking number of the package you returned to see if it has been received at the location. Allow up to 15 business days to process the return of an item once it’s received back at the warehouse. You may email returns@kendallhunt.com with the return tracking information if you would like more information.

    How long will it take to receive my refund to my credit card for the return?

    It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.

    How do I contact Customer Solutions?

    Call:   1-800-228-0810
    E-mail:  ordernow@kendallhunt.com

    Fax:  1-800-772-9165

    Live Chat
    Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).