Order Lookup

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Accounting Requests

Please fill out the Accounting Requests Form (for Invoice Copy, Credit Memo Copy, Statements and Questions on Credit Card Billing Charges) below and submit to ARDept@kendallhunt.com

Accounting Requests Form

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OSD Claims

Please fill out the OSD (Overages, Shortages, and Damages) Form below and submit to delivery@kendallhunt.com 

OSD Form

FAQs

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How can I get a copy of my invoice, receipt, credit memo, or statement?

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

What do I do if I am missing items that were supposed to be delivered or received extra books that I did not order?

Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.

What are the guidelines for refunds on products that are damaged, defective or missing?

Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.

I have an instructor looking for a desk copy of a book. Who do I contact?

For instructor copies, a request can be sent to ordernow@kendallhunt.com and we will put you in touch with the appropriate Sales Representative.

How long does shipping take for printed product?

Items that are in stock normally ship within two business days and then delivery time depends on the carrier. The average shipping time for UPS is seven business days. Items on back order will ship as they become available. Contact Customer Solutions or your sales consultant if you have questions on specific items and availability dates.

Is rush shipping available?

Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

How do I contact Customer Solutions?

Call:   1-800-228-0810
E-mail:  ordernow@kendallhunt.com

Fax:  1-800-772-9165

Live Chat
 
Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).

Access Code Check

Check to see if your code is used and find where to access your digital product.

Product Health Status

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PLATFORM
DETAILS
normal Engagement
Service is operating normally
normal Flourish
Service is operating normally
normal KHP Content
Service is operating normally
normal KHQ
Service is operating normally
normal Cirrus
Service is operating normally
normal Navigator+
Service is operating normally

Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.

Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.