Order Lookup

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Accounting Requests

Please fill out the Accounting Requests Form (for Invoice Copy, Credit Memo Copy, Statements and Questions on Credit Card Billing Charges) below and submit to ARDept@kendallhunt.com

Accounting Requests Form

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OSD Claims

Please fill out the OSD (Overages, Shortages, and Damages) Form below and submit to delivery@kendallhunt.com 

OSD Form


How long will it take to receive my refund to my credit card for the return?

It can take up to three weeks for your return to be processed after it is received at our returns warehouse. Please keep a record of your return tracking number.

What do I do if I am missing items that were supposed to be delivered or received extra books that I did not order?
What are the guidelines for refunds on products that are damaged, defective or missing?
Where do I send my product for a return?

All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.

Send returns to:

Kendall Hunt Publishing Company
7307 Innovation Blvd Fort Wayne IN

A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box.

If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

Questions regarding returns should be directed to:

Email: returns@kendallhunt.com
Fax: 563-589-7032
Phone: 800-344-9031

Is rush shipping available?

Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

Access Code Check

Check to see if your code is unused and eligible for return and find where to access your digital product.

Product Health Status


normal KIDDOM
Service is operating normally
normal Engagement
Service is operating normally
normal Flourish
Service is operating normally
normal KHP Content
Service is operating normally
normal KHQ
Service is operating normally
normal Cirrus
Service is operating normally

Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.

Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.