Order Lookup

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Access Code Check

Check to see if your code is unused and eligible for return and find where to access your digital product.

Accounting Requests

Please fill out the Accounting Requests Form (for Invoice Copy, Credit Memo Copy, Statements and Questions on Credit Card Billing Charges) below and submit to ARDept@kendallhunt.com

Accounting Requests Form

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KHP Content Student Help

Looking for help with the KHP Content platform? Click
below to visit a help specifically for KHP Content.

Launch

OSD Claims

Please fill out the OSD (Overages, Shortages, and Damages) Form below and submit to delivery@kendallhunt.com 

OSD Form

FAQs

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I have some access codes that need to be returned. How do I check if they were redeemed?

There is a convenient “Access Code Check” on the Bookstore Support Portal, link: https://help.kendallhunt.com/bookstore. Enter any access codes here to verify if they have been redeemed.  If you have RedShelf codes that need to be checked, please email techsupport@kendallhunt.com. 

How can I get a copy of my invoice, receipt, credit memo, or statement?

Please contact the Accounts Receivable Department at ardept@kendallhunt.com or call toll-free (800) 338-8309.

What do I do if I am missing items that were supposed to be delivered or received extra books that I did not order?

Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.

What are the guidelines for refunds on products that are damaged, defective or missing?

Please fill out the OSD (Overages, Shortages, and Damages) Form and submit to delivery@kendallhunt.com.

I have an instructor looking for a desk copy of a book. Who do I contact?

Instructor copies can be requested on he.kendallhunt.com website by selecting “Faculty Review Copy” beneath the pricing details of the item. A request can also be sent to ordernow@kendallhunt.com.  When emailing ordernow include the title of the book and the ISBN you wish to receive a copy of; you will be given the contact details for the appropriate Sales Representative.

How long does shipping take for printed product?

Items that are in stock should ship within two business days, delivery times depend on the chosen shipper. The average shipping time for UPS is three-seven business days. Items on back order will ship as they become available. Contact Customer Solutions if you have questions on specific items and availability dates.

Is rush shipping available?

Yes. Kendall Hunt offers next day and second day shipping at an additional cost. Please note, orders typically take up to two business days to process, so please keep that in mind when requesting expedited shipping.

How do I contact Customer Solutions?

Call:   1-800-228-0810
E-mail:  ordernow@kendallhunt.com

Fax:  1-800-772-9165

Live Chat
 
Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).

Product Health Status

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PLATFORM
DETAILS
Service is operating normally Heart
Service is operating normally
Service is operating normally Courseware
Service is operating normally
Service is operating normally Engagement
Service is operating normally
Service is operating normally Flourish
Service is operating normally
Service is operating normally KHP Content
Service is operating normally
Service is operating normally KHQ
Service is operating normally

Return Policy

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Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.

Note: Please refer to your original purchase invoice for items that are non-returnable. K12 Customized Product, Illustrative Math, SDA, OpenSciEd, Inquiry Hub and Kits are non-returnable.