If a student's PIN code or enrollment key isn't working, first confirm they're using the codes for the correct product and that no extra spaces were copied along with it.

If the problem persists, have the student contact AME Support with the PIN code, the enrollment key, and the error message received. To help resolve it faster, also include:

• An image of the PIN code, if it was printed
• An image of the purchase receipt
• An image of the PIN barcode/ISBN, if applicable
• A screenshot of the error message, or of wherever the student is stuck (see https://www.take-a-screenshot.org/windows.html if needed)

AME Support will investigate.