There are two separate accounts you might need to reset a password for — the AME store (where you purchase PIN codes) and AME Engage (where you actually access your course). You may have registered different usernames on each, and you may have used either your personal or your school email address, so check both inboxes as you go through these steps.

To access your course, always go to AME Engage — this is the platform where your tutorials, quizzes, and assignments live:

1. Go to https://www.ameengage.com.
2. Click Forgotten your username or password?
3. Follow the prompts, trying both your personal and school email addresses if you're not sure which one is on file.
4. Check that inbox for a message with a link to reset your password.

To access the AME store (where you purchase PIN codes, separate from your course):

1. Go to https://www.amelearning.com.
2. Click Forgot password? in the top right corner.
3. Enter either your username or the email address associated with your account — again, try both personal and school email if the first doesn't work.
4. Check that inbox for the reset link.

If you don't receive a reset email within a few minutes on either site, check your spam or junk mail folder before contacting AME Support.